RETURNS AND EXCHANGES

If the products are not satisfactory, a refund or exchange can be requested. The conditions for exchanges and returns are as follows: Returns Procedure The purchased goods can be returned within 5 (five) days from the delivery date. Returns made after the deadline indicated can only be accepted at the discretion of Boutique Kiwi di Bravaccini Viviana & C sas. Boutique Kiwi di Bravaccini Viviana & C sas reimburses the full cost with the exclusion of shipping costs, financial charges and customs costs. That it will be deducted from the full cost of the products returned by the Customer as long as they are accompanied by the return authorization issued by Boutique Kiwi di Bravaccini Viviana & C sas.  The refund with the esclusion of shipping costs, financial charges and customs costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer. To carry out the return procedure it is necessary to send an e-mail to reso@boutiquekiwi.it to obtain a return authorization number (RMA- Returns Merchandise Authorization). To make the return, wait for the return authorization issued by Boutique Kiwi di Bravaccini Viviana & C sas. The e-mail with the return authorization must be inserted inside the package. Boutique Kiwi di Bravaccini Viviana & C sas sends with the return authorization a pre-filled sheet with the destination address to be applied on the package. Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed. Products must be returned in their original packaging to ensure that they are not damaged during shipping. The return of the product does not involve the payment of shipping costs. The return of the product is not permetted if the products are returned from a country other than the one originally indicated as the destination address. For returns please contact customer service Once the return proforma invoice has been completed, a collection can be booked by contacting SDA - GLS- DHL. The package must be delivered closed to the courier. Boutique Kiwi di Bravaccini Viviana & C sas sends an e-mail confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products takes place within 15 working days from the date on which Boutique Kiwi di Bravaccini Viviana & C sas received the returned product in the indicated conditions.

Return Conditions

The products to be returned must not have been worn, used or damaged. They must still have all original tags and security seals intact. The shoes must be tried on on a carpet and returned in the original box, which is an integral part of the product. Shoes returned without a box or in a damaged box can be refused and returned to the Customer. Underwear and swimwear must be tried on over your underwear and without removing the protective sticker. If the sticker is removed or the garments crumpled, the return will not be accepted and will be sent back to the Customer. Returns that do not meet all the required conditions will not be accepted. The return must be addressed to: Boutique Kiwi di Bravaccini Viviana & C sas Viale Carducci, 142 47042 Cesenatico (FC) To make the return, please refer to the paragraph "Return Procedure".